We bring communities together to create social infrastructure.

Our co-creative design process enables groups to collaboratively work towards a shared vision to activate public space in their neighbourhood.

In Progress!

Get Involved In A New Neighbour Hub Coming To The Hillside-Quadra Community! 

Neighbour Hubs create vibrant public spaces that foster community connection and provide emergency resources for neighbourhoods in Victoria. City of Victoria, working alongside Building Resilient Neighbourhoods (BRN) and Neighbour Lab (NL), is supporting a placemaking and resilience initiative which will seek to bring Neighbour Hubs to neighbourhoods across Victoria. Learn more about Neighbour Hubs here. 

A new Neighbour Hub will be coming to the Hillside-Quadra neighbourhood this fall 2022!
On behalf of the City of Victoria, Building Resilient Neighbourhoods and Neighbour Lab are looking to engage with the community around neighbourhood emergency preparedness, resilience and placemaking, and for the community to decide which Neighbour Hub design template will be built in their community. 

Community Engagement Sessions:

Quadra Village Days | June 11
Come visit our table at the Quadra Village Days to learn more about how Neighbour Hubs can strengthen resilience, placemaking and emergency preparedness. Neighbours will be invited to participate in the June 16th workshop session, and vote for their favourite Neighbour Hub design to be installed Fall 2022!

Community Workshop Session | June 16 | 6:30 - 8:30, Quadra Village Community Centre
Join us on June 16th at 6:30 PM at the Quadra Village Community Centre for a 2-hour facilitated workshop session to connect with your neighbours, help activate the new Hillside-Quadra Neighbour Hub, and take action to make your neighbourhood more connected,prepared, and resilient!


What is Social Infrastructure?

What is Social Infrastructure?

Social infrastructure, a term coined by urban sociologist Eric Klinenberg, refers to the soft infrastructure around us that promotes social connection and vibrant civic life. Social infrastructure is understood as a valuable and critical part of any community. It can take the form of public libraries, parks, playgrounds, plazas, or any other place that offers value to the community to gather, share resources, and create connections - including a Neighbour Hub!

Interested in expanding your knowledge?

For those interested in learning more about the evolving conversation on social infrastructure and community resilience, Neighbour Lab members are happy to share our current favourite resources.



  • Palaces for the People: How Social Infrastructure Can Help Fight Inequality, Polarization, and the Decline of Civic Life, by Eric Klinenberg

  • Happy City: Transforming our Lives Through Urban Design, by Chargles Montgomery


Other resources:


1. Engage

1. Engage

1. Engage

Neighbour Hub Process

Neighbour Lab hosts a series of conversations with local residents within a neighbourhood to discuss the current needs of each community. In the engagement process, residents connect to create an asset map, learn about natural hazards specific to their area, develop an emergency preparedness plan, and begin to co-design a shared space that meets the unique needs of their neighbourhood. 

2. Design

Neighbour Lab works collaboratively to design a piece of physical infrastructure that animates the ideas that neighbours brought forward through the engagement phase. The team takes this feedback to design infrastructure that is cohesive with each neighbourhood; reflecting the history, urban design principles, and community stories that are within each space.

3. Build

Once the creative design process has been completed, then it’s time to build. Neighbour Lab works with local carpenters, metal workers, and suppliers to bring the design to life. Once the Neighbour Hub is installed in its new home, Neighbour Lab hosts a celebration for all to enjoy the new public space designed for community, with community. 

This process provides neighbours the opportunity to connect with each other, build relationships, and make emergency preparedness plans. Together, neighbours decide everything about their Neighbour Hub - from the materials to the location. Our Neighbour Lab team then comes together to bring ideas to life - designing a safe place for and with the community. 

Check out some of our Previous Neighbour Hubs


Through public dialogue around emergency preparedness, neighbourhood asset mapping, and collaborative design principles; we work to co-create spaces that are unique and best suited to each community.